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Having Technical Difficulties?

We can help! Start by searching our FAQs, an extensive list of answers to common technology questions and problems, or choose one of the support options below.

IT Service Desk

Help for Students, Faculty, and Staff

Online Help

Create a Ticket
WE AIM TO RESPOND IN 4 HOURS, M-F
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See your Open/Closed Tickets

Phone Help

704-687-5500
GENERAL IT HELP

HOURS
Mon: 7:30 a.m. - 5 p.m.
Tues: 7:30 a.m. - 6 p.m.
Wed: 7:30 a.m. - 7 p.m.
Thurs: 7:30 a.m. - 7 p.m.
Fri: 7:30 a.m. - 5 p.m.
Sat: Noon - 5 p.m.
​Sun: 1:00 p.m. - 5 p.m.

CoENG: 704-687-5080

Remote Support

 Walk-Up Help

Atkins 140C
Mon: 8 a.m. - 5 p.m.
Tues: 8 a.m. - 6 p.m.

Wed: 8 a.m. - 7 p.m.
Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 5 p.m.
Sat: Noon - 5 p.m.
Sun: 1:00 p.m. - 5 p.m.

Storrs 185
FOR CoA+A
Smith 226 & EPIC 1245
FOR CoENG BY APPOINTMENT - CALL 704-687-5080
Woodward Hall 313
CURRENTLY CLOSED

 

Common Help Issues/Support

System Status

See which campus IT systems are operating normally, have outages or planned maintenance and more.

View all systems status

Legend

- Operating Normally
- Performance Issues
- Planned Maintenance
- Outage